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Artificial Intelligence (AI): Helpful or Harmful to Jobs?

Is artificial intelligence (AI) harmful or helpful to our jobs? Will we lose our jobs to AI? Many already have faced the answers to those questions. People have lost work to AI and certain jobs will disappear completely. On the upside, AI has enhanced our work by eliminating our repetitive tasks. AI can also reduce the time it takes to complete tasks. Most importantly, AI will create new jobs. Let’s dive into this topic further.

Will AI replace jobs?

At first, artificial intelligence (AI) was helping us to do jobs better and faster by completing repetitive tasks. Having someone (or something) complete all the boring tasks is a good time saver. But AI will continue to improve to the point of replacing jobs and people. Here are some examples.

In customer service, bots answer frequently asked questions (FAQs) from customers, so staff are free to answer infrequent or more complex questions. Robot waiters can take dishes and drinks to customer’s tables. AI can use existing examples of writing and art to create stories and artwork similar to an existing style.

Can AI help us to do our jobs better?

AI is already helping us to do our jobs better and faster. It can help us to find errors in our writing. It can also learn from our writing style and remind us to use a spelling or word specific to our company or industry.

It can act as a personal assistant to schedule meetings with clients and coworkers. It can generate automatic email responses so that customers will receive generated, immediate responses to their messages. Chatbots can handle frequently asked questions and common issues, handle inquiries and decide when a more complex situation needs to be passed to a human support agent.

How can we foolproof ourselves from losing jobs to AI?

AI will replace jobs in the future. It has already replaced jobs. If AI hasn’t replaced your job, chances are, your job will be affected by AI in some way, such as automating part of your job or changing the way you do your job.

Jobs that AI won’t replace are those that require human interaction. For example, although AI can be used to teach in the classroom, it cannot replace the trust and close relationships that teachers have with their students. Teachers can intervene if there are arguments between students or help a student who is having personal issues at home.

AI cannot listen to a person’s problems and help a person through a mental health crisis. Similarly, it does not have the sensitivity to deal with a sudden job layoff, or answer a question about health benefit coverage that will have a severe impact on a person’s family.

Why is AI beneficial for society?

AI helps us to complete repetitive tasks more efficiently, freeing us to do other things. Instead of marking the same test a hundred times, AI can score all the tests in a matter of minutes, saving a human one to several hours of boring work.

AI can also help people to improve their skills. For example, it can suggest ways for bad writers to improve their writing by identifying their spelling mistakes and suggesting better ways to write their sentences. This is not the same as replacing professional writers. People who need to write reports or emails at work aren’t going to invest in a professional writer to write an internal report. But they will appreciate having something to check their grammar before the report goes to their supervisor.

Similarly, people will value a robot vacuum cleaner, pool cleaner, or pet food dispenser to help with chores around the house. One day, a robot may even be able to do all the basic housecleaning that people dislike.

However, technology cannot replace all tasks, especially those that require special skills. People who can afford it will want to hire writers to produce a piece of writing exactly to their specifications. People with expensive heirlooms or valuables will want the human touch to do the job right when they need a thorough cleaning of their homes.

Key Takeaways

As with any advancement in technology, jobs will disappear and jobs will be created. Jobs that require a human element will be the hardest for AI to replace. But AI will also provide us with many benefits, such as replacing boring and time-consuming tasks. Jobs will also be created that are related to the creation and maintenance of AI. 

What do you think? How has AI affected your work?

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